We advise you to check your spam filter settings and your junk folder in case our emails are ending up there if you do not receive a confirmation within 12 hours of placing your order. Please add “” to your email address book to prevent this from happening, and emails from us should then work normally.

If not, it’s possible that the order’s email address was input incorrectly. Please double-check your account information to make sure your email address is spelt correctly and that it is a working one.

Email our Online Team and we will check into this for you if you are still unable to determine why you are not receiving a confirmation email.