Company Information & Shipping Policy
Company details, order terms and current international shipping rates for Cha-no-wa customers.
Company information
Business details and the terms that apply to purchases made through Cha-no-wa.
- Company Name
- Cha-no-wa Corporation
- Store Manager
- Kaoru Obuchi
- Address
- 2-9-27 Shoko Center, Nishi-ku, Hiroshima City, Hiroshima Prefecture
- Phone Number
- 082-909-2405 FAX：050-3730-7676
- Website URL
- https://cha-no-wa.com
- Email Address
- sales@cha-no-wa.co.com
- Payment Method
- Credit Card
- Selling Price
- Displayed individually for each product
- Application Validity Period
- Please make payment within 7 days after application. If payment cannot be confirmed after 7 days, your order will be cancelled.
- Product Delivery Time
- Usually shipped within 2 business days after payment. Please note that delivery may be delayed in some areas and for some products.
- Product Delivery Method
- Arranged by us and shipped via Japan post epacket service.
- Returns & Defective Products
- We accept returns or exchanges only for defective products or those with incorrect arrangements. We do not accept returns, exchanges, or cancellations due to customer circumstances for food products. If a product is defective, please contact us through the inquiry form within 7 days after receiving the product. We will provide information on return and refund methods via email.
- Shipping Destination
- Displayed individually for each product.
- Sales Quantity Limit, etc.
- Listed on each product’s sales page
International shipping rates
Rates are organised by destination zone and package weight. All values below are preserved from the current policy page.
Zones 1–3
Compare rates for Asia, Oceania through Europe, and South America and Africa by package weight.
| Weight | Zone 1 – Asia | Zone 2 – Oceania, Canada, Central and Middle East, Europe | Zone 3 – South America and Africa |
|---|---|---|---|
| 100g | ¥690 | ¥790 | ¥820 |
| 200g | ¥780 | ¥910 | ¥1,000 |
| 300g | ¥870 | ¥1,030 | ¥1,180 |
| 400g | ¥960 | ¥1,150 | ¥1,360 |
| 500g | ¥1,050 | ¥1,270 | ¥1,540 |
| 600g | ¥1,140 | ¥1,390 | ¥1,720 |
| 700g | ¥1,230 | ¥1,510 | ¥1,900 |
| 800g | ¥1,320 | ¥1,630 | ¥2,080 |
| 900g | ¥1,410 | ¥1,750 | ¥2,260 |
| 1,000g | ¥1,500 | ¥1,870 | ¥2,440 |
| 1,100g | ¥1,590 | ¥1,990 | ¥2,620 |
| 1,200g | ¥1,680 | ¥2,110 | ¥2,800 |
| 1,300g | ¥1,770 | ¥2,230 | ¥2,980 |
| 1,400g | ¥1,860 | ¥2,350 | ¥3,160 |
| 1,500g | ¥1,950 | ¥2,470 | ¥3,340 |
| 1,600g | ¥2,040 | ¥2,590 | ¥3,520 |
| 1,700g | ¥2,130 | ¥2,710 | ¥3,700 |
| 1,800g | ¥2,220 | ¥2,830 | ¥3,880 |
| 1,900g | ¥2,310 | ¥2,950 | ¥4,060 |
| 2,000g | ¥2,400 | ¥3,070 | ¥4,240 |
Zone 4 – United States
United States, including Guam and other overseas territories.
| Weight range | Price (¥) |
|---|---|
| Up to 500g | 3,900 |
| Up to 600g | 4,180 |
| Up to 700g | 4,460 |
| Up to 800g | 4,740 |
| Up to 900g | 5,020 |
| Up to 1kg | 5,300 |
| Up to 1.25kg | 5,990 |
| Up to 1.5kg | 6,600 |
| Up to 1.75kg | 7,290 |
| Up to 2kg | 7,900 |
| Up to 2.5kg | 9,100 |
| Up to 3kg | 10,300 |
| Up to 3.5kg | 11,500 |
| Up to 4kg | 12,700 |
| Up to 4.5kg | 13,900 |
| Up to 5kg | 15,100 |
| Up to 5.5kg | 16,300 |
| Up to 6kg | 17,500 |
| Up to 7kg | 19,900 |
| Up to 8kg | 22,300 |
| Up to 9kg | 24,700 |
| Up to 10kg | 27,100 |
| Weight range | Price (¥) |
|---|---|
| Up to 11kg | 29,500 |
| Up to 12kg | 31,900 |
| Up to 13kg | 34,300 |
| Up to 14kg | 36,700 |
| Up to 15kg | 39,100 |
| Up to 16kg | 41,500 |
| Up to 17kg | 43,900 |
| Up to 18kg | 46,300 |
| Up to 19kg | 48,700 |
| Up to 20kg | 51,100 |
| Up to 21kg | 53,500 |
| Up to 22kg | 55,900 |
| Up to 23kg | 58,300 |
| Up to 24kg | 60,700 |
| Up to 25kg | 63,100 |
| Up to 26kg | 65,500 |
| Up to 27kg | 67,900 |
| Up to 28kg | 70,300 |
| Up to 29kg | 72,700 |
| Up to 30kg | 75,100 |
Additional matters
※For matters other than those mentioned above, we will disclose them promptly upon request.